Excellus BCBS Program Provider Attitude & Satisfaction Data - PCP & 12hr


1	Nr of responses 1	110
2	Nr of responses 2	107
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18
19	Summary
20	Overall satisfaction score (summary of all question)
21
22		1		2
23	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
24	Totally Disagree	25	4%	17	3%	0	0	42
25	Largely Disagree	6	1%	2	0%	1	1	8
26	Disagree to Some Extent	2	0%	1	0%	2	2	3
27	Agree to Some Extent	40	6%	26	4%	3	3	66
28	Largely Agree	223	34%	219	34%	4	4	442
29	Totally Agree	364	55%	377	59%	5	5	741
30
31		1	2
32	Average score (0-5)	4.31	4.43
33	Average response	Largely Agree	Largely Agree
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35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52	Question1
53	This presentation will positively impact my ability to interact with and manage my patients.
54
55		1		2
56	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
57	Totally Disagree	7	6%	3	3%	0
58	Largely Disagree	0	0%	0	0%	1
59	Disagree to Some Extent	0	0%	0	0%	2
60	Agree to Some Extent	14	13%	8	7%	3
61	Largely Agree	42	38%	45	42%	4
62	Totally Agree	47	43%	51	48%	5
63
64		1	2
65	Average score (0-5)	4.05	4.29
66	Average response	Largely Agree	Largely Agree
67
68
69	Question2
70	This presentation was clinically and scientifically sound.
71
72		1		2
73	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
74	Totally Disagree	4	4%	3	3%	0
75	Largely Disagree	2	2%	0	0%	1
76	Disagree to Some Extent	0	0%	0	0%	2
77	Agree to Some Extent	5	5%	5	5%	3
78	Largely Agree	44	40%	41	38%	4
79	Totally Agree	55	50%	58	54%	5
80
81		1	2
82	Average score (0-5)	4.25	4.38
83	Average response	Largely Agree	Largely Agree
84
85
86
87	Question3
88	The information presented will reinforce and/or improve my communication in spine-related disorders.
89
90		1		2
91	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
92	Totally Disagree	2	2%	3	3%	0
93	Largely Disagree	2	2%	0	0%	1
94	Disagree to Some Extent	2	2%	0	0%	2
95	Agree to Some Extent	7	6%	5	5%	3
96	Largely Agree	45	41%	42	39%	4
97	Totally Agree	52	47%	57	53%	5
98
99		1	2
100	Average score (0-5)	4.25	4.37
101	Average response	Largely Agree	Largely Agree
102
103
104
105	Question4
106	Was the learning objective met?
107
108		1		2
109	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
110	Totally Disagree	5	5%	2	2%	0
111	Largely Disagree	0	0%	1	1%	1
112	Disagree to Some Extent	0	0%	1	1%	2
113	Agree to Some Extent	6	5%	2	2%	3
114	Largely Agree	45	41%	40	37%	4
115	Totally Agree	54	49%	61	57%	5
116
117		1	2
118	Average score (0-5)	4.25	4.43
119	Average response	Largely Agree	Largely Agree
120
121
122
123	Question5
124	This presentation was free of commercial bias
125
126		1		2
127	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
128	Totally Disagree	3	3%	4	4%	0
129	Largely Disagree	2	2%	0	0%	1
130	Disagree to Some Extent	0	0%	0	0%	2
131	Agree to Some Extent	6	5%	3	3%	3
132	Largely Agree	23	21%	26	24%	4
133	Totally Agree	76	69%	74	69%	5
134
135		1	2
136	Average score (0-5)	4.47	4.51
137	Average response	Largely Agree	Totally Agree
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139
140
141	Question6
142	This speaker was knowledgeable and prepared for the topic
143
144		1		2
145	Responses	Nr of responses	Share of responses	Nr of responses	Share of responses
146	Totally Disagree	4	4%	2	2%	0
147	Largely Disagree	0	0%	1	1%	1
148	Disagree to Some Extent	0	0%	0	0%	2
149	Agree to Some Extent	2	2%	3	3%	3
150	Largely Agree	24	22%	25	23%	4
151	Totally Agree	80	73%	76	71%	5
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153		1	2
154	Average score (0-5)	4.56	4.58
155	Average response	Totally Agree	Totally Agree
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157
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159	Question7
160	Areas of spine related disorders I would like to learn more about (check all that apply.)
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162
163	Responses	Nr of responses	Share of responses
164	The biopsychsocial aspects of chronic pain	16	15%	0
165	3 minute spine exam	60	55%	1
166	Using psychosocial measurement tools in spine pain	22	20%	2
167	Shared decision making in spine care	9	8%	3
168				4
169				5
170
171
172
173
174
175
176	Question	Average response
177	Question	1	2
178	This presentation will positively impact my ability to interact with and manage my patients.	Largely Agree	Largely Agree		4.045454545	4.289719626
179	This presentation was clinically and scientifically sound.	Largely Agree	Largely Agree		4.254545455	4.38317757
180	The information presented will reinforce and/or improve my communication in spine-related disorders.	Largely Agree	Largely Agree		4.245454545	4.373831776
181	Was the learning objective met?	Largely Agree	Largely Agree		4.254545455	4.429906542
182	This presentation was free of commercial bias	Largely Agree	Totally Agree		4.472727273	4.514018692
183	This speaker was knowledgeable and prepared for the topic	Totally Agree	Totally Agree		4.563636364	4.579439252
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185	Average satisfaction level depending on degree
186
187	Defree	Average satisfaction score (0-5), where 5 is Totally agree
188	PA	4.17
189	NP	4.66
190	MD/DO	4.32
191	DC	3.06
192	Other	4.92
193
194
195	Please indicate how this program could be improved:
196
197	Suggestions 1	Suggestions 2
198	Thanks	Thanks
199	I really enjoyed it. It was very interesting.	Improve patients care satisfaction and lowering health care cost
200	I can't yet say how to improve part I because I don't know what's on the way in part II	To be more interactive.
201	Program great	Présentation of cases
202	To be more interactive.	I really enjoyed it. I would love some more information about ways that physicians can really impact self efficacy in patients
203	To create uniformity in treatment plan and option for chronic LBP lead to disability issue to lower health care related cost	No indications for improvement. Appreciate diagrams.
204	Presented well already	I can’t think of anything
205	Very good presentation	great information
206	No indications for improvements on this presentation.	More video links on assessment skills
207	I can’t think of anything	great presentation
208	great information, no improvement	How to address atypical cases, patients refusing to participate in PT or chiropractic
209	Good info	More description about when to refer if patient has chronic pain
210	Case discssion	Excellent program
211	No change	No improvements come to mind.
212	institute action plans for practices at large	More to the point.
213	great presentation.	couldnt open the links on the web page as indicated
214	I do not have any recommendations	More information on medication management
215	Provide more specific guidelines or algorithms on how to best approach diagnosis/management of most typical cases of back pain and neck pain	Pain management options/ therapy
216	Give more options for pain relief	It will impact my treatment
217	Excellent presentation	n/a very informative and useful program
218	Perhaps a more detailed overview of the efficacy of different non-opioid medications that may be used in treating back pain.	Presentation was excellent and exceeded my expectations. I have nothing to add.
219	More data	going over case studies
220	More specific about resources/patient information.	make the handouts more available
221	Would like to understand if there is a similar burden in other countries and how our back pain management compares.	Too slow. Information on a level for medical student or resident, not practicing physicians.
222	Community outreach	it was well done maybe some can presentations would could add interest
223	Improve my daily practice	Maybe, more in depth about shared decision making.
224	nothing to offer at this time	he could spend more time on the clinical exam
225	not applicable good information presented well	Do not see any reasons to make changes
226	The program was very educational and eye opening. The care model to treat low back pain was very thorough and easy to follow. I don’t have any comments to how it could be improved quite honestly.	Go into more depth of how pyschosocial/cbt/commitment therapy can help the patient.
227	very nice presentation.	It's good
228	Less words on the slides	I dont have any specific feedback - I thought it was great !
229	I have been practicing this way for 20 years. No new information.	I think it was fine would not change a thing
230	Targeted to more people. Made a public health campaign!	Added information and clarification of exam
231	No comment	When to consider interventional
232	Need to see session 2 before giving input.	in person
233	it was great but it could be shorter	no comments at this time
234	I do not see any reason to make changes	The speaker did not identify himself or his credentials.
235	good introduction to the topic	give the option to click the extra resources to download during the presentation
236	It was perfect.	Review questions during the presentation
237	I dont have any feedback regarding this subject	it can improve my knowledge
238	I think it can be shortened	Include resources/videos that can be shared with the patient to help with mindset regarding chronic pain
239	great program	I have to apply these practices before I can have thoughtful feed back
240	Discuss why integrative treatment options such as massage therapy and acupuncture are not covered by insurance?	I think it was very well done
241	Minor point- in some slides, the inset of Dr. Justice speaking obscures the content of the slide.	This module was fantastic and smooth - it consists of a TON of information!
242	in person presentation	Great presentation, very informative.
243	no thoughts at this time	Great presentation and very informative.
244	So far it is great!	This program could be improved by providing more of an interactive teaching session - teaching with breaks for questions and then give the answers .
245	employers educations.	This was excellent. Very practical and provider-based. Not what I expected. I would totally do another CME like this.
246	Presenter could be looking up at the screen while speaking, but otherwise VERY effective communicator.	could move a little faster
247	none, graphics and research summaries were very helpful	no improvement needed! excellent presentation
248	i can help my patients better	Felt very informative without being exceedingly lengthy
249	Review questions during the presentation	It was very helpful
250	N/a - really informative	Less DC emphasis
251	The program could be more interactive with examples during the video.	please add a more figures, algorithms and diagrams
252	As a new provider, this common cc will be easier to manage.	Loved it and learned a lot, thank you!
253	I think it was well done	having the slides
254	The speaker moves very quickly through the topics - it would be nice to have slightly more time to process each individual theme	excellent presentation again
255	Actually this was very interesting and the speaker was engaging. I haven't heard this kind of talk about back pain since I was a resident in the 90s, but this was even more evidence based. Pleasantly surprised.	provide more data on the recommended examination techniques
256	Thought it was great	Overall excellent. Would like more info on how to help treat the inherited chronic back pain patients on chronic opiates.
257	i'm not sure if can be , was pretty short, concise, made it's points well	no suggestions, terrific presentation, very helpful. thanks
258	was short and concise	Discuss Workers Comp cases
259	nothing I can add	It was great, no suggestions for improvement
260	app based tool	it's a very good program as is
261	The picture in picture sometimes obfuscates slide content.	Short video of 3 min. spine exam could be embedded in presentation
262	Summarize a list of the studies sited in the presentation at the end of the talk. Or email them out to participants.
263	actionable resources
264	excellent
265	no improvement suggestions
266	Excellent presentation.
267	review red flags
268	there are unfortunately a small percentage of patient who do not want to be active participants in their own health and just want us to "fix" everything. I'm not sure if we will ever be able to get these patients better with any approach.
269	no improvement, was concise and points were memorable
270	I have not seen Session 2 yet so unsure if workers comp cases will be discussed
271	Possibly more emphasis on changing the management of long term chronic back pain in patients who have been placed on the opioid wheel years ago and are resistant to any change.
272	seems complete
273	already an excellent presentation